Return, Refund, & Subscription Policy
Effective Date: 04/15/2026
Applies to: Orders shipped within the United States by Maximus.
Overview
Maximus is a prescription telehealth service. Because our products include prescription medications dispensed specifically for you, federal and state pharmacy regulations prohibit us from accepting returns or reselling dispensed prescription drugs. This policy explains how refunds, cancellations, damaged-shipment claims, and subscription changes are handled.
Prescription Products
All sales of prescription medications are final. The return window is zero (0) days. We cannot accept returns of prescription products once they have been dispensed and shipped, because pharmacy regulations do not permit the return or redistribution of dispensed medications.
If your prescription medication arrives damaged, defective, incorrect, or otherwise unusable, see Damaged or Defective Products below.
Subscriptions
How subscriptions work
Many Maximus products are sold on a subscription basis. The cadence (for example, month-to-month, quarterly, semi-annual, or annual) varies by protocol and is disclosed at checkout.
Some plans are month-to-month. Others are committed multi-month plans (for example, 3, 6, or 12 months). Committed plans are paid for in advance or in installments for the full committed term. The plan type, term length, price, and renewal cadence are shown at checkout before you are charged.
Your subscription will automatically renew at the plan price and cadence disclosed at checkout until you end auto-renewal.
Some protocols require additional lab testing to maintain continuity of care. Any lab fees will be disclosed in writing, with the amount and purpose, before your payment method is charged.
Ending auto-renewal and canceling
You can turn off auto-renewal at any time. Turning off auto-renewal prevents your plan from renewing at the end of your current term. Month-to-month plans end at the close of the current month. Committed multi-month plans continue through the end of the committed term you agreed to at checkout and are not eligible for early termination or a partial refund of the committed term.
To turn off auto-renewal, sign in to your Maximus dashboard at app.maximustribe.com/login, or email support@maximustribe.com. Self-service is available through the dashboard; no phone call is required.
After you turn off auto-renewal, you will continue to receive any remaining shipments owed under your current term. At the end of that term, the plan will not renew and you will not be charged again.
Refunds on subscription orders
Maximus does not issue refunds for medications that have already been shipped. For committed multi-month plans, no refunds are issued for the remainder of the committed term, whether the plan was paid in full up front or is being paid in installments. You will continue to receive remaining shipments through the end of the committed term, and the subscription will not auto-renew thereafter if you have turned off auto-renewal.
If you are new to a protocol and want to evaluate whether it is right for you, we recommend starting with a month-to-month plan. This gives you time to complete your blood work, assess your response, and consult with your provider before committing to a multi-month plan, which cannot be ended early.
Price and plan changes
Material changes to subscription pricing, cadence, cancellation rights, or refund terms will be communicated by email to the address on file at least thirty (30) days before they take effect. Non-material updates take effect on posting.
Total subscription price
Aside from any separately disclosed lab fees, you will generally see and be charged a single total subscription price. If a subscription product requires a consultation with a provider or includes a prescription product filled through one of our partner pharmacies, the total price may include amounts charged by the pharmacy for the medication and by the medical group for the provider's services, along with the amount Maximus charges for access to the platform. Maximus collects these amounts on behalf of the pharmacies and medical groups and passes the applicable amounts through to them.
Consultation Fees, Lab Work, and Service Charges
Fees for medical consultations, laboratory testing, and any other charges associated with your visit are non-refundable. These services are rendered at the time of your appointment and cannot be reversed.
Damaged or Defective Products and Exchanges
If your order arrives damaged, defective, incorrect, or otherwise unusable, contact our support team within fourteen (14) days of delivery. We will ship a replacement at no additional cost.
To report an issue:
- Email: support@maximustribe.com
- Subject line: Damaged/Defective Order
- Include: Your order number, a brief description of the issue, and a photo where possible.
Return method: by mail only, using the prepaid return label provided by Maximus support if a return is required.
Return shipping cost: Maximus covers all return shipping on damaged, defective, or incorrect orders. You will never be charged return shipping on a qualifying claim.
Restocking fee: No restocking fee is charged on any return, replacement, or exchange.
Discretionary Exceptions
Maximus may, at its sole discretion, offer credits, replacements, or refunds in exceptional circumstances beyond what is described in this policy. Exceptions are granted case-by-case and do not guarantee future exceptions.
Approved refunds are processed within 5–10 business days to the original payment method. If the original payment method is no longer available, an equivalent credit will be applied to the account on file within 5–10 business days.
Chargebacks
If you dispute a charge with your bank or card issuer before contacting Maximus support, your account may be placed on hold pending resolution. We encourage you to contact support first so we can investigate and resolve the issue directly.
Account and Subscription Transfers
Subscriptions and prescription orders are personal and non-transferable. They cannot be reassigned to another person or account.
Policy Changes
Maximus may update this policy from time to time. Material changes affecting recurring charges, cancellation rights, refunds, or the damaged-goods process will be communicated by email to the address on file at least thirty (30) days before they take effect. Non-material updates take effect on posting. We encourage you to review this page periodically.
Contact Us
If you have questions about this policy or need help with your account, our support team is here to help.
Email: support@maximustribe.com
Website: maximustribe.com
